1. Overview
This Cancellation & Refund Policy explains how subscription cancellations, billing periods, and refund requests are handled for EstatePilot AI (“EstatePilot”, “we”, “us”, or “our”).
2. Subscription Cancellation
You may request cancellation of your recurring subscription through the available account or billing controls, or by contacting EstatePilot support.
Unless otherwise stated at the time of purchase, cancellation stops future renewal charges. Access to paid features may continue until the end of the already-paid subscription period.
3. Refund Eligibility
Because EstatePilot provides digital software services and immediately available AI functionality, subscription payments are generally non-refundable once a billing period has started, except where a refund is required by applicable law or is expressly approved by EstatePilot.
4. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same subscription, or were charged incorrectly due to a technical billing error, contact us as soon as possible with the relevant transaction details. We will investigate and, where appropriate, process a correction or refund.
5. Failed Payments
If a recurring payment fails, your subscription may become subject to the applicable payment retry or account-status process. Access to paid features may be limited if the subscription is not successfully renewed.
6. AI Credits
AI credits are digital service entitlements associated with your subscription. Consumed credits are not refundable as cash. Unused credits do not represent stored monetary value unless expressly stated otherwise by EstatePilot.
7. Promotional Offers
Promotional pricing, discounts, or special offers may be subject to additional terms. Unless expressly stated otherwise, a promotional offer does not create a separate refund entitlement.
8. How to Request a Refund
To request a review, contact EstatePilot through the Contact Us page and provide the email address associated with your account, the relevant subscription details, and the reason for your request.
9. Payment Processor
Payment transactions may be processed through Razorpay or another authorized payment provider. Payment-provider processing and payment-method rules may also apply to the transaction.
10. Processing Time
Where a refund is approved, the processing and settlement time may depend on the payment method and payment provider. EstatePilot does not control the final bank or card settlement timeline.
11. Changes to This Policy
We may update this policy when our billing practices, service offerings, or legal requirements change. Updates will be posted on this page with a revised effective date.
12. Contact
For cancellation or refund questions, please use our Contact Us page.